Delivering results is the name of the game.
The ultimate test of any strategy is by how much it improves business performance and we measure that by how well you are able to reduce costs, improve revenues and enhance customer service. These are the real, tangible improvements that will enable you and your business to survive the Credit Crunch successfully.
YOUR RESULTS will include learning how to:
- Deliver 10-15% productivity improvements within 90 days in critical customer facing and back office processes
- Eliminate 50% of the service quality difference between offshore or outsourced functions within 90-120 days
- Reduce customer attrition due to service issues by 30% within 90 days
- You can reshape your project portfolio to reduce project spending by 25% and realise higher cost reductions
- You can implement more extensive offshoring to realise 25-65% cost reductions without impacting service levels
- Reduce external sourcing costs by an average of 13%
- An overall cost reduction of at least 10-15% within your overall IT and back office spending whilst improving service quality to customers
